Support

RETURNS POLICY


We offer a 30-day trial period. If you're not happy with the product by day 30, please contact us at 
hello@calocurb.com and we will work through the returns and refund process with you. 

Within 30 days of receipt of the customer's first order, a Product purchased from the Site may be returned for any reason and will qualify for a full refund.

Thereafter, the Product will only qualify for a full refund if the Product is returned in its original condition (including all original packaging) within 30 days. We will not refund shipping costs. We are not able to offer free shipping for any returns.

Damaged items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, excluding shipping costs. We do not accept returns after 30 days.

Returns only apply to a Product that has been purchased from our Site. We do not accept returns for purchases made from any other retailer. Please be advised that your refund will be calculated using any promotion or discount that was applied during original purchase.

If you would like to request a refund or exchange, please contact us by email at hello@calocurb.com and briefly explain to us your reason(s) for requesting a return or exchange (we can better serve you if we understand the reasons for your request). When we receive your package, we will credit the card you paid with for the full purchase price of your product(s), minus any applicable shipping costs. Please allow up to three weeks for us to process your request(s).

A customer service representative from Calocurb will contact you within 48-72 hrs with an RMA # (Return Merchandise Authorization Number) as well as a packing slip that must be included with the package.  Mail the package to Shipmonk / Calocurb, 400 Hillsboro Technology Drive, Deerfield Beach, FL 33441, USA. Unless the delivered product was damaged, you will be responsible for paying all return shipping fees. 

If a package is returned with no return label and/or RMA #, you may experience delays with the return or it may not be authorized.